SequencePro · Banque AP
Short texts · workplace & cultural specimens (EN)
≥9 short supports · each with 3 questions · tip level A2–B1 · services + production
Reception hold message
Tip level: A2 · services · Use with: linked sheet · Diagnostic · 1
« Good morning. Thank you for calling. Please hold for a moment. If you have an appointment, say your name clearly. If you need information, tell us what you need: a time, a document, or directions. In an emergency, say so immediately. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- Who is speaking, and to whom?
- What should you do if it is urgent?
- Which phrase would you keep on a card?
Workshop entry briefing
Tip level: A2 · production · Use with: linked sheet · Diagnostic · 2
« Before you start: safety shoes and goggles if your station requires them. Check that the area is clear. Read the job sheet once. If information is missing, stop and ask. Never bypass a guard. A safe move is better than a fast move. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- List three obligations.
- Why stop if information is missing?
- What phrase would you display larger?
Customer waiting note
Tip level: A2 · services · Use with: linked sheet · Workplace · 3
« Thank you for waiting. A colleague will help you soon. If your request is urgent — someone feels unwell, a conflict, a lost visitor — tell us straight away. Otherwise, prepare your name and the reason for your visit. We prefer a calm queue to a fast, confused one. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- What is the priority in the message?
- Why « calm » rather than « fast »?
- How would you say this more simply aloud?
PPE reminder at the door
Tip level: A2 · production · Use with: linked sheet · Workplace · 4
« No entry without suitable shoes. Goggles if grinding or sawing. Tie long hair near machines. Phones in the locker. One forgotten rule = a risk for you and for the person next to you. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- Name three PPE / safety rules.
- Why are phones mentioned?
- Reformulate the last sentence in your words.
Internal email: delivery delay
Tip level: A2–B1 · services · Use with: linked sheet · PFMP · 5
Subject: Delivery delay n°482
« Hello, the delivery planned for Tuesday is moved to Thursday at 10 a.m. Reason: temporary shortage at the supplier. Please inform the customers concerned and note any calls. Sorry for the inconvenience. The logistics team. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- What must the customer know?
- What tone is used?
- What would you say if a customer is angry?
Non-conformity note
Tip level: A2–B1 · production · Use with: linked sheet · PFMP · 6
« Part: bracket S12. Defect: hole out of tolerance (+0.4 mm). Action: isolate the batch, inform the team leader, do not assemble. Operator signature + time stamp. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- What is the exact problem?
- Why isolate the batch?
- Which phrase shows individual responsibility?
British queue etiquette (short note)
Tip level: A2–B1 · cultural / services · Use with: linked sheet · Culture · 7
« In many shops and waiting rooms in the UK, people keep a little space and wait their turn. « Excuse me » and « please » are common. Cutting the queue can cause silent disapproval more than a loud argument. Politeness is part of the job. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- What behaviour is expected?
- How is conflict usually avoided?
- Link this to your pathway (client / colleague).
Shop opening checklist
Tip level: A2 · services · speaking 60–90 s · Use with: linked sheet · Oral · 8
« Before opening: check the window display, the till, and clean aisles. Greet the first customer with a clear sentence. If a key product is out of stock, offer an alternative. Close the till only after a quick cash check. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- Which step would you tell aloud first?
- Which step would you never skip?
- How do you explain a stockout without panicking the customer?
Two-minute safety brief
Tip level: A2–B1 · production · speaking · Use with: linked sheet · Oral · 9
« Today: zone B is partly under maintenance. Walk slowly. Gloves are compulsory at station 3. If you are unsure about an instruction, stop and ask. Any questions? »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- What information would you say first out loud?
- How would you check the group understood?
- What open question would you ask the team?
Mentor feedback slip (specimen)
Tip level: B1 · services / production · Use with: linked sheet · Interview · 10
« Positive: arrives on time, asks when unsure, tidies the station. To improve: speak a little louder with customers / colleagues; check measurements twice before signing. Next goal: lead one short handover alone. »
Original pedagogical specimen · SequencePro · free pedagogical use with author credit.
3 ready questions:
- What strengths are listed?
- What is the next goal?
- How would you turn this into interview phrases?
Madame Carole Paoli Pompougnac, IP · ressources pédagogique · utilisation pédagogique libre avec mention de l'auteure. Ne jamais attribuer à Pierre Pottez. Métiers des services / production, jamais « tertiaire ».